Frequently Asked Questions

No, credit card is not required for trial.

No, there are no feature restrictions during trial. Trial is only restricted by duration.

Free trial period is for 14 days.

Trial can be extended for further 14 days under certain circumstances. If you want to get your trial extended, kindly contact your account manager or email us on support@enbraun.com

Once the trial period is over, you can choose to subscribe to our application from Billing section in application. If choose not to subscribe, you need not do anything.

Every client has an account manager who provides personalized assistance during trial, in billing process and during subscription period. Apart from account manager, we have a training center that has training videos on all features of the application. Users can also email their queries on support@enbraun.com

Resources are people and / or equipment that are scheduled in our resource management software (eRS Cloud), whereas users are people who have login id and password to use the application and can view and schedule resources. Users can also be resources and vice versa but not necessarily.
Example: John is a user who has access to eRS Cloud to schedule his team members Adam, Nick, Sandra and some IT equipment. If required, he can also add himself as a resource in eRS Cloud and start managing his schedule in eRS Cloud. Similarly, Adam, Nick and Sandra can have their individual login id to access eRS Cloud and view and / or manage their individual schedules.

We follow “Pay per Use” policy and resources are used as indicator of usage. Thus license fee is based on the number of resources you schedule in our resource scheduling software (eRS Cloud).

No, irrespective of number of resources subscribed, there is no restriction on the number of users that can be created and can access our resource planning software (eRS Cloud).

Yes, resources can be increased or decreased anytime during your subscription. Increase will result in pro-rata charge and decrease will result in pro-rata credit that can be adjusted against future invoices.

No, there is no lock-in period or long term contracts.

We have Monthly and Annual subscription plans. In Annual subscription plan, we offer 2 months usage for free (16.66% of savings annually).

No, additional payment is NOT required for updates. Subscription fee includes updates and fixes.

No, additional payment is NOT required for support. Subscription fee includes support.

Subscription can be cancelled anytime and we offer pro-rata credit for the period remaining in subscription. This credit can be adjusted against future invoices, in-case you decide to start again within 1 year. We do not offer refunds for unused subscription term.

Yes, subscription fee can be paid by Credit and Debit cards such as… Visa, MasterCard, American Express, JCB, Discover, and Diners Club.

Yes, payments can be made via ACH.

Yes, clients with annual subscription can choose to pay via bank transfer. For payment via bank transfers, kindly contact your account manager or write to us on support@enbraun.com

We never get / have access to your credit & debit card information. We use world renowned payment and subscription management gateway named STRIPE. STRIPE manages all payment related information and process payments. We never have access to your card data. STRIPE is PCI Level 1 compliant, which is one of the highest in the industry.

No, user does NOT need to install anything on their PC or Laptops. eResource Scheduler Cloud (eRS Cloud) is a Cloud / Web based application and can be accessed via a browser on any PC or laptop.

eRS Cloud provides a REST API that can be used to integrate with other applications.

Yes, eRS Cloud supports extremely flexible user access rights. Administrator can grant users access to specific screens and can also define what users can view, edit and delete on different screens.

You don’t need to move a finger to update application. eRS Cloud is an online application and we will update it from our end and you won’t even notice it. Though we inform beforehand when the application will be updated from our end and if there is any downtime.

Yes resources, projects and tasks can be imported using CSV.

Yes, data from almost all screens can be exported to excel.

Yes your data is very secure. We use secure HTTPS connections to transport data between application and database to prevent man in middle attacks.Every user has their individual login credentials (Login Id and Password) and administrator can provide users limited access based on what they need to know. We use servers from world class cloud computing providers like Amazon Web Services (AWS) which follow stringent protocols to secure server & database access. Only handful of our trained engineers have access to our application and database servers.